Privacy policy
Last updated: September 10, 2026
Meridian & Fenn operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you visit or use our website, make a purchase, communicate with us, or otherwise interact with the Services.
Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.
Personal Information We Collect
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you.
Depending on how you interact with our Services, where you live, and applicable law, we may collect or process the following categories of personal information:
Contact information, including your name, email address, telephone number, billing address, and shipping address.
Order and transaction information, including the products you view, place in your cart, purchase, return, exchange, or cancel, as well as your order history and transaction details.
Payment information, including payment method, transaction details, payment confirmation, and related payment information. Payment card information may be processed directly by Shopify or other payment service providers.
Account information, including usernames, passwords, preferences, account settings, and other information associated with your customer account.
Communications, including information you provide when you contact us, request customer support, submit a return request, or otherwise communicate with us.
Device and technical information, including your IP address, browser type, device information, operating system, network connection, and other technical identifiers.
Usage information, including information about how you access, browse, navigate, and interact with our website and Services.
Marketing and advertising information, including your marketing preferences and information used to measure or personalize advertising, where permitted by applicable law.
How We Collect Personal Information
We may collect personal information from the following sources:
- Directly from you when you place an order, create an account, contact us, complete a form, subscribe to marketing communications, or otherwise provide information to us.
- Automatically when you use our website, including through cookies, pixels, analytics tools, and similar technologies.
- From Shopify and service providers that help us operate our store and provide our Services.
- From payment providers, fulfillment providers, shipping partners, analytics providers, advertising platforms, and other business partners where applicable.
- From other third parties where permitted by law.
How We Use Your Personal Information
We may use your personal information for the following purposes:
Providing and Fulfilling the Services
We use personal information to:
- process and fulfill orders;
- process payments;
- arrange shipping and delivery;
- manage customer accounts;
- process returns, refunds, and exchanges;
- provide customer support;
- send order, payment, shipping, and account notifications;
- remember customer preferences;
- maintain and operate our website; and
- otherwise provide the Services you request.
Improving Our Services
We may use information to understand how customers use our website, improve our products and Services, troubleshoot technical issues, analyze store performance, and improve the customer experience.
Marketing and Advertising
Where permitted by applicable law, we may use personal information to:
- send promotional emails or other marketing communications;
- measure the effectiveness of marketing campaigns;
- show advertising that may be relevant to you; and
- understand how customers interact with our advertisements and website.
Where consent is required by law, we will obtain your consent before using certain cookies, advertising technologies, or sending certain marketing communications.
You can unsubscribe from promotional emails at any time by using the unsubscribe link included in those emails.
Security and Fraud Prevention
We may use personal information to authenticate transactions, protect customer accounts, detect and prevent fraud, investigate suspicious or unlawful activity, protect our business and customers, and maintain the security of our Services.
Legal and Regulatory Purposes
We may process personal information where necessary to comply with applicable laws, tax and accounting requirements, legal processes, regulatory obligations, court orders, or requests from competent authorities, and to establish, exercise, or defend legal claims.
Legal Bases for Processing
If you are located in the European Economic Area (“EEA”) or the United Kingdom, we process personal information under one or more of the following legal bases, depending on the circumstances:
Performance of a contract: We process information where necessary to process and fulfill your order, take payment, arrange delivery, provide customer support, handle returns, and otherwise provide Services you request.
Legitimate interests: We may process information where necessary for our legitimate business interests, including operating and improving our store, preventing fraud, securing our Services, understanding customer behavior, and protecting our legal rights, provided those interests are not overridden by your rights and interests.
Consent: Where required, we rely on your consent for certain marketing communications, cookies, tracking technologies, personalized advertising, or similar processing. You may withdraw your consent at any time.
Legal obligations: We may process information where necessary to comply with applicable laws, regulations, tax obligations, accounting requirements, or valid legal requests.
Cookies and Similar Technologies
We and our service providers may use cookies, pixels, local storage, and similar technologies to operate our website, remember your preferences, understand how visitors use our Services, measure performance, prevent fraud, and, where permitted, provide or measure advertising.
Depending on your location, you may be able to accept, reject, or manage certain categories of cookies through the privacy or cookie controls available on our website.
Some cookies are necessary for the website to function and cannot be disabled without affecting essential features such as shopping cart functionality, checkout, security, or account access.
How We Disclose Personal Information
We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy, including:
Shopify, which hosts and supports our online store.
Payment service providers that process customer payments and transactions.
Fulfillment and shipping providers that help prepare, ship, and deliver customer orders.
Technology and service providers, including providers of website hosting, analytics, cloud services, customer support, fraud prevention, and IT services.
Marketing and advertising partners, where permitted by applicable law and subject to your privacy choices.
Professional advisers, such as accountants, legal advisers, insurers, and other professional service providers where necessary.
Authorities or other parties where required by law, including in response to valid legal processes, regulatory requirements, or to protect our rights, customers, or Services.
We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets, insolvency, or other business transaction.
We do not disclose your personal information to third parties for purposes unrelated to operating, improving, protecting, or marketing our business except where you direct us to do so, consent to the disclosure, or where permitted or required by law.
Relationship With Shopify
Our store is powered by Shopify.
Shopify collects and processes certain personal information about your access to and use of our Services in order to provide its ecommerce platform and related services.
Information submitted through our store may be transmitted to Shopify and other service providers, which may process information in countries other than your country of residence.
Shopify may also process certain information as an independent data controller for its own purposes, depending on the Shopify services and features used.
Your rights in relation to information independently controlled by Shopify may need to be exercised directly with Shopify through its applicable privacy tools or privacy portal.
Third-Party Websites and Services
Our Services may contain links to websites, social media platforms, or services operated by third parties.
We are not responsible for the privacy, security, accuracy, or practices of third-party websites or services. If you visit a third-party website, we recommend reviewing its privacy policy and terms before providing personal information.
The inclusion of a third-party link does not necessarily mean that we endorse or control that third party.
Personalized Advertising and Privacy Choices
Depending on where you live, you may have the right to opt out of certain uses or disclosures of personal information for targeted or personalized advertising.
Where applicable, you may exercise these choices using the privacy controls available on our website or by contacting us.
Where required by applicable law, we will also honor recognized privacy preference signals, such as Global Privacy Control, where technically supported and legally applicable.
Children's Privacy
Our Services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.
If you are a parent or guardian and believe that a child has provided us with personal information improperly, please contact us at info@meridianfenn.com so we can review and, where appropriate, delete the information.
Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of electronic transmission, storage, or security is completely secure. We therefore cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of any account credentials associated with your use of the Services.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- provide our Services;
- maintain customer accounts;
- complete transactions;
- comply with tax, accounting, and legal obligations;
- resolve disputes;
- prevent fraud;
- enforce agreements; and
- establish or defend legal claims.
Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.
Your Privacy Rights
Depending on where you live and applicable law, you may have some or all of the following rights regarding your personal information:
Right of access: You may request information about personal information we process about you and, where applicable, receive a copy.
Right to correction: You may request correction of inaccurate or incomplete personal information.
Right to deletion: You may request deletion of certain personal information, subject to legal exceptions and retention obligations.
Right to portability: In certain circumstances, you may have the right to receive personal information in a structured, commonly used, machine-readable format.
Right to object: You may have the right to object to certain processing of your personal information.
Right to restriction: In certain circumstances, you may ask us to restrict the processing of your personal information.
Right to withdraw consent: Where we rely on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before consent was withdrawn.
Right to opt out of certain advertising uses: Depending on your location, you may have rights relating to targeted advertising or certain forms of data sharing.
You may exercise applicable privacy rights by contacting us at info@meridianfenn.com.
We may need to verify your identity before completing certain requests. Where permitted by law, you may also authorize another person to submit a request on your behalf.
We will not discriminate against you for exercising your applicable privacy rights.
Marketing Communications
If you receive promotional emails from us, you can unsubscribe at any time using the unsubscribe link contained in the email.
Even if you unsubscribe from marketing communications, we may still send you non-promotional communications relating to orders, payments, returns, security, customer support, or other transactional matters.
Complaints
If you have a concern about how we handle personal information, please contact us first at info@meridianfenn.com.
Depending on your location, you may also have the right to lodge a complaint with the data protection or privacy authority responsible for your jurisdiction.
International Data Transfers
Because we use Shopify and other international service providers, your personal information may be processed or stored outside the country in which you live.
Where applicable law requires safeguards for international transfers of personal information, we use or rely on recognized transfer mechanisms or other legally permitted safeguards.
For transfers of personal information from the EEA or United Kingdom to countries that are not recognized as providing an adequate level of protection, relevant service providers may rely on mechanisms such as approved Standard Contractual Clauses or other legally recognized transfer safeguards.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, legal obligations, or other operational requirements.
When we update this Privacy Policy, we will publish the revised version on our website and update the “Last updated” date at the top of this page.
Where required by applicable law, we may also provide additional notice of material changes.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise any applicable privacy rights, please contact us at:
Meridian & Fenn
Email: info@meridianfenn.com
For purposes of applicable data protection laws, Meridian & Fenn is the controller of your personal information, unless otherwise stated.