Terms of service
Last updated: September 10, 2026
Meridian & Fenn operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you visit or use our website, make a purchase, communicate with us, or otherwise interact with the Services.
Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.
Personal Information We Collect
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you.
Depending on how you interact with our Services, where you live, and applicable law, we may collect or process the following categories of personal information:
Contact information, including your name, email address, telephone number, billing address, and shipping address.
Order and transaction information, including the products you view, place in your cart, purchase, return, exchange, or cancel, as well as your order history and transaction details.
Payment information, including payment method, transaction details, payment confirmation, and related payment information. Payment card information may be processed directly by Shopify or other payment service providers.
Account information, including usernames, passwords, preferences, account settings, and other information associated with your customer account.
Communications, including information you provide when you contact us, request customer support, submit a return request, or otherwise communicate with us.
Device and technical information, including your IP address, browser type, device information, operating system, network connection, and other technical identifiers.
Usage information, including information about how you access, browse, navigate, and interact with our website and Services.
Marketing and advertising information, including your marketing preferences and information used to measure or personalize advertising, where permitted by applicable law.
How We Collect Personal Information
We may collect personal information from the following sources:
- Directly from you when you place an order, create an account, contact us, complete a form, subscribe to marketing communications, or otherwise provide information to us.
- Automatically when you use our website, including through cookies, pixels, analytics tools, and similar technologies.
- From Shopify and service providers that help us operate our store and provide our Services.
- From payment providers, fulfillment providers, shipping partners, analytics providers, advertising platforms, and other business partners where applicable.
- From other third parties where permitted by law.
How We Use Your Personal Information
We may use your personal information for the following purposes:
Providing and Fulfilling the Services
We use personal information to:
- process and fulfill orders;
- process payments;
- arrange shipping and delivery;
- manage customer accounts;
- process returns, refunds, and exchanges;
- provide customer support;
- send order, payment, shipping, and account notifications;
- remember customer preferences;
- maintain and operate our website; and
- otherwise provide the Services you request.
Improving Our Services
We may use information to understand how customers use our website, improve our products and Services, troubleshoot technical issues, analyze store performance, and improve the customer experience.
Marketing and Advertising
Where permitted by applicable law, we may use personal information to:
- send promotional emails or other marketing communications;
- measure the effectiveness of marketing campaigns;
- show advertising that may be relevant to you; and
- understand how customers interact with our advertisements and website.
Where consent is required by law, we will obtain your consent before using certain cookies, advertising technologies, or sending certain marketing communications.
You can unsubscribe from promotional emails at any time by using the unsubscribe link included in those emails.
Security and Fraud Prevention
We may use personal information to authenticate transactions, protect customer accounts, detect and prevent fraud, investigate suspicious or unlawful activity, protect our business and customers, and maintain the security of our Services.
Legal and Regulatory Purposes
We may process personal information where necessary to comply with applicable laws, tax and accounting requirements, legal processes, regulatory obligations, court orders, or requests from competent authorities, and to establish, exercise, or defend legal claims.
Legal Bases for Processing
If you are located in the European Economic Area (“EEA”) or the United Kingdom, we process personal information under one or more of the following legal bases, depending on the circumstances:
Performance of a contract: We process information where necessary to process and fulfill your order, take payment, arrange delivery, provide customer support, handle returns, and otherwise provide Services you request.
Legitimate interests: We may process information where necessary for our legitimate business interests, including operating and improving our store, preventing fraud, securing our Services, understanding customer behavior, and protecting our legal rights, provided those interests are not overridden by your rights and interests.
Consent: Where required, we rely on your consent for certain marketing communications, cookies, tracking technologies, personalized advertising, or similar processing. You may withdraw your consent at any time.
Legal obligations: We may process information where necessary to comply with applicable laws, regulations, tax obligations, accounting requirements, or valid legal requests.
Cookies and Similar Technologies
We and our service providers may use cookies, pixels, local storage, and similar technologies to operate our website, remember your preferences, understand how visitors use our Services, measure performance, prevent fraud, and, where permitted, provide or measure advertising.
Depending on your location, you may be able to accept, reject, or manage certain categories of cookies through the privacy or cookie controls available on our website.
Some cookies are necessary for the website to function and cannot be disabled without affecting essential features such as shopping cart functionality, checkout, security, or account access.
How We Disclose Personal Information
We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy, including:
Shopify, which hosts and supports our online store.
Payment service providers that process customer payments and transactions.
Fulfillment and shipping providers that help prepare, ship, and deliver customer orders.
Technology and service providers, including providers of website hosting, analytics, cloud services, customer support, fraud prevention, and IT services.
Marketing and advertising partners, where permitted by applicable law and subject to your privacy choices.
Professional advisers, such as accountants, legal advisers, insurers, and other professional service providers where necessary.
Authorities or other parties where required by law, including in response to valid legal processes, regulatory requirements, or to protect our rights, customers, or Services.
We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets, insolvency, or other business transaction.
We do not disclose your personal information to third parties for purposes unrelated to operating, improving, protecting, or marketing our business except where you direct us to do so, consent to the disclosure, or where permitted or required by law.
Relationship With Shopify
Our store is powered by Shopify.
Shopify collects and processes certain personal information about your access to and use of our Services in order to provide its ecommerce platform and related services.
Information submitted through our store may be transmitted to Shopify and other service providers, which may process information in countries other than your country of residence.
Shopify may also process certain information as an independent data controller for its own purposes, depending on the Shopify services and features used.
Your rights in relation to information independently controlled by Shopify may need to be exercised directly with Shopify through its applicable privacy tools or privacy portal.
Third-Party Websites and Services
Our Services may contain links to websites, social media platforms, or services operated by third parties.
We are not responsible for the privacy, security, accuracy, or practices of third-party websites or services. If you visit a third-party website, we recommend reviewing its privacy policy and terms before providing personal information.
The inclusion of a third-party link does not necessarily mean that we endorse or control that third party.
Personalized Advertising and Privacy Choices
Depending on where you live, you may have the right to opt out of certain uses or disclosures of personal information for targeted or personalized advertising.
Where applicable, you may exercise these choices using the privacy controls available on our website or by contacting us.
Where required by applicable law, we will also honor recognized privacy preference signals, such as Global Privacy Control, where technically supported and legally applicable.
Children's Privacy
Our Services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.
If you are a parent or guardian and believe that a child has provided us with personal information improperly, please contact us at info@meridianfenn.com so we can review and, where appropriate, delete the information.
Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of electronic transmission, storage, or security is completely secure. We therefore cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of any account credentials associated with your use of the Services.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- provide our Services;
- maintain customer accounts;
- complete transactions;
- comply with tax, accounting, and legal obligations;
- resolve disputes;
- prevent fraud;
- enforce agreements; and
- establish or defend legal claims.
Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.
Your Privacy Rights
Depending on where you live and applicable law, you may have some or all of the following rights regarding your personal information:
Right of access: You may request information about personal information we process about you and, where applicable, receive a copy.
Right to correction: You may request correction of inaccurate or incomplete personal information.
Right to deletion: You may request deletion of certain personal information, subject to legal exceptions and retention obligations.
Right to portability: In certain circumstances, you may have the right to receive personal information in a structured, commonly used, machine-readable format.
Right to object: You may have the right to object to certain processing of your personal information.
Right to restriction: In certain circumstances, you may ask us to restrict the processing of your personal information.
Right to withdraw consent: Where we rely on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before consent was withdrawn.
Right to opt out of certain advertising uses: Depending on your location, you may have rights relating to targeted advertising or certain forms of data sharing.
You may exercise applicable privacy rights by contacting us at info@meridianfenn.com.
We may need to verify your identity before completing certain requests. Where permitted by law, you may also authorize another person to submit a request on your behalf.
We will not discriminate against you for exercising your applicable privacy rights.
Marketing Communications
If you receive promotional emails from us, you can unsubscribe at any time using the unsubscribe link contained in the email.
Even if you unsubscribe from marketing communications, we may still send you non-promotional communications relating to orders, payments, returns, security, customer support, or other transactional matters.
Complaints
If you have a concern about how we handle personal information, please contact us first at info@meridianfenn.com.
Depending on your location, you may also have the right to lodge a complaint with the data protection or privacy authority responsible for your jurisdiction.
International Data Transfers
Because we use Shopify and other international service providers, your personal information may be processed or stored outside the country in which you live.
Where applicable law requires safeguards for international transfers of personal information, we use or rely on recognized transfer mechanisms or other legally permitted safeguards.
For transfers of personal information from the EEA or United Kingdom to countries that are not recognized as providing an adequate level of protection, relevant service providers may rely on mechanisms such as approved Standard Contractual Clauses or other legally recognized transfer safeguards.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, legal obligations, or other operational requirements.
When we update this Privacy Policy, we will publish the revised version on our website and update the “Last updated” date at the top of this page.
Where required by applicable law, we may also provide additional notice of material changes.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise any applicable privacy rights, please contact us at:
Meridian & Fenn
Email: info@meridianfenn.com
For purposes of applicable data protection laws, Meridian & Fenn is the controller of your personal information, unless otherwise stated.
In Shopify solltest du danach noch unter Settings → Customer privacy den Cookie-Banner und die regionalen Privacy-/Opt-out-Einstellungen kontrollieren. Shopify stellt diese separat bereit; eine Privacy Policy allein konfiguriert Cookie-Einwilligungen oder Opt-outs nicht automatisch. help.shopify.com
Ja. Ich würde deine aktuelle Terms-of-Service-Version ersetzen. Zwei Punkte sind besonders wichtig: Der jetzige Text sagt, dass das Verlustrisiko bereits beim Übergeben an den Versanddienstleister auf den Kunden übergeht, und die Contact-Sektion ist unvollständig. Für EU-Verbraucher geht das Risiko bei einem vom Händler organisierten Versand grundsätzlich erst über, wenn der Kunde die Ware physisch erhält. Eur-Lex
Ich habe ausserdem deine 60-Day Satisfaction Guarantee, Bundles und die Regel Produktpreis zurück, ursprüngliche Versandkosten grundsätzlich nicht sauber eingebaut.
Terms of Service
Last updated: September 10, 2026
Overview
Welcome to Meridian & Fenn.
The terms “we,” “us,” and “our” refer to Meridian & Fenn. Meridian & Fenn operates this website and online store, including all related information, content, features, products, tools, and services (collectively, the “Services”).
Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.
By visiting our website, using our Services, or placing an order, you agree to these Terms of Service (“Terms”), together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies referenced on our website.
Please read these Terms carefully before using the Services.
If you do not agree with these Terms, you should not use the Services.
1. Eligibility and Accounts
By using our Services, you confirm that you are at least the age of majority in your place of residence or that you are using the Services with the permission and supervision of a parent or legal guardian where required.
When placing an order or creating an account, you agree to provide accurate, current, and complete information.
You are responsible for maintaining the confidentiality of your account credentials and for activity occurring through your account.
You may not use our Services for any unlawful or unauthorized purpose.
2. Our Products
We make reasonable efforts to describe and display our products accurately.
However, product colors, packaging, appearance, proportions, and other visual details may vary slightly depending on your screen, device settings, production batch, or packaging updates.
We may update product descriptions, packaging, formulations, prices, availability, or other product information where appropriate.
We reserve the right to discontinue products or limit product quantities where reasonably necessary.
Cosmetic Product Information
Meridian & Fenn products are cosmetic and personal-care products unless expressly stated otherwise.
Product descriptions and information provided through our Services are for general informational purposes and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Individual experiences and results may vary.
If you have a medical condition, persistent scalp concern, known allergy, or other health concern, consider consulting an appropriate healthcare professional before using a new product.
Discontinue use if significant irritation or an adverse reaction occurs.
3. Orders
When you submit an order, you are offering to purchase the products in your order.
An order is considered accepted once we confirm it and successfully process the applicable payment.
We reserve the right to decline or cancel an order where reasonably necessary, including in cases of:
- suspected fraud or unauthorized payment;
- incorrect pricing or product information;
- stock or fulfillment problems;
- suspected misuse of promotions;
- shipping restrictions; or
- other legitimate operational or legal reasons.
If we cancel an order after payment has been collected, the applicable payment will be refunded.
Please review your order carefully before submitting it.
We may not always be able to modify or cancel an order once processing or fulfillment has begun. This does not affect any mandatory cancellation or withdrawal rights you may have under applicable law.
4. Prices, Payments and Promotions
Prices displayed on our website are shown in the currency indicated on the storefront.
The price charged will be the price displayed during checkout at the time your order is submitted, subject to correction of obvious errors.
Shipping charges, taxes, customs duties, import charges, or other applicable fees may be displayed separately where applicable.
You agree to provide valid and accurate payment and billing information.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Bundles and Promotions
From time to time, we may offer promotional bundles, discounts, complimentary products, free shipping, or other promotional offers.
Promotional terms may vary and will be displayed with the applicable offer.
For example, certain Meridian & Fenn bundle offers may include free shipping while single-product orders may be subject to a shipping charge.
The final price, discount, shipping charge, and promotional benefits applicable to your order will be displayed before checkout is completed.
Promotional offers may be modified or discontinued at any time before an order is placed.
Promotions cannot be combined unless expressly stated otherwise.
5. Shipping and Delivery
We aim to process and ship orders within the timeframes communicated on our website.
All delivery dates and delivery windows are estimates unless expressly stated otherwise.
Delivery times may be affected by circumstances outside our reasonable control, including:
- carrier delays;
- customs processing;
- weather;
- peak periods;
- incorrect delivery information;
- local delivery disruptions; or
- other unforeseen events.
We are not responsible for delays caused by events outside our reasonable control, but we will provide reasonable assistance where appropriate.
Where applicable consumer law requires it, the risk of loss or damage remains with us until you, or a third party designated by you other than the carrier, receives physical possession of the goods.
If you independently appoint a carrier that was not offered by us, different rules may apply as permitted by applicable law.
Please ensure that the shipping information entered during checkout is complete and accurate.
6. Returns and 60-Day Satisfaction Guarantee
Meridian & Fenn offers a voluntary 60-day satisfaction guarantee on eligible Meridian & Fenn products purchased directly through our website.
You have 60 days from the date your order is delivered to request a return under this guarantee.
The guarantee is intended to allow you to reasonably try the product.
To request a return, contact:
Please include your order information so we can provide the appropriate return instructions.
Do not send a return before contacting us.
For multi-unit and promotional bundle orders, please contact us before returning any products so we can provide the appropriate instructions.
Promotional bundle purchases are covered by our 60-day satisfaction guarantee unless expressly stated otherwise at the time of purchase.
Refund Amount
If a return is approved under our voluntary 60-day satisfaction guarantee, we will refund the eligible product purchase price to the original payment method.
Original shipping charges are non-refundable, except where:
- the product arrived damaged;
- the product was defective;
- you received an incorrect product; or
- applicable law requires otherwise.
Unless the return relates to an error on our part or applicable law requires otherwise, return shipping costs are the responsibility of the customer.
Further information is available in our Refund Policy.
7. Damaged, Defective or Incorrect Orders
Please inspect your order after delivery.
If your order arrives damaged, defective, incomplete, or contains the wrong product, contact us as soon as reasonably possible at:
Please provide your order number and relevant information or photographs where appropriate.
We will review the issue and provide an appropriate solution.
Where the problem results from an error on our part, we will cover reasonable return shipping costs where applicable.
8. European Consumer Rights
Nothing in these Terms limits mandatory consumer rights that apply to you.
Consumers in the European Union may generally have a statutory right to withdraw from certain online purchases within 14 days after receiving the goods, subject to applicable exceptions. European Union
Certain sealed products may be excluded from the statutory withdrawal right after they have been unsealed where applicable health or hygiene exceptions apply.
Any statutory rights you have are separate from our voluntary 60-day satisfaction guarantee.
Where mandatory consumer law provides greater protection than these Terms, the mandatory law will apply.
9. Intellectual Property
Unless otherwise stated, the content available through our Services, including our:
- brand names;
- trademarks;
- logos;
- product names;
- website design;
- text;
- photographs;
- graphics;
- videos;
- illustrations; and
- other original content
is owned by, licensed to, or lawfully used by Meridian & Fenn and is protected by applicable intellectual property laws.
You may use our website for personal, non-commercial purposes.
You may not reproduce, distribute, sell, republish, modify, commercially exploit, or otherwise use our protected content without our prior written permission, except where permitted by applicable law.
“Meridian & Fenn,” our logos, product branding, and related brand elements may not be used without authorization.
10. Reviews, Feedback and User Content
If you voluntarily submit a review, testimonial, photograph, feedback, suggestion, or other content to us, you confirm that:
- you have the right to submit the content;
- the content reflects your genuine experience where applicable;
- the content does not violate another person's rights; and
- any material connection, compensation, or incentive has been appropriately disclosed where required.
You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and publish submitted content for purposes including operating, improving, and marketing Meridian & Fenn and our Services, subject to applicable law.
We may moderate or remove content that is fraudulent, misleading, unlawful, abusive, offensive, or infringes third-party rights.
We do not require customer reviews to be exclusively positive.
11. Shopify and Third-Party Services
Our store is powered by Shopify.
Purchases made through our store are transactions between you and Meridian & Fenn. Shopify provides technology and related ecommerce services but is not the seller of Meridian & Fenn products.
Our Services may also use third-party providers for functions such as:
- payment processing;
- order fulfillment;
- shipping;
- analytics;
- customer support;
- marketing;
- reviews; and
- other ecommerce functionality.
Use of third-party services may also be subject to the applicable third party's policies and terms.
We are not responsible for third-party websites that we do not own or control.
12. Privacy
Our collection, use, disclosure, and processing of personal information is governed by our Privacy Policy.
Our store is hosted by Shopify, which also processes certain information in connection with providing its services.
Please review the Privacy Policy available through our website for further information about how personal information is handled and the rights that may be available to you.
13. Prohibited Uses
You may not use our Services:
- for unlawful purposes;
- to violate applicable laws or regulations;
- to infringe our intellectual property rights or those of others;
- to submit false, fraudulent, or misleading information;
- to distribute viruses, malware, or malicious code;
- to interfere with the operation or security of our Services;
- to collect personal information unlawfully;
- to impersonate another person;
- to commit fraud;
- to misuse promotions or return policies; or
- to engage in conduct that may harm Meridian & Fenn, our customers, or third parties.
We may restrict or terminate access to our Services where we reasonably believe these Terms have been materially violated.
14. Errors and Inaccuracies
Occasionally, our website may contain typographical errors, inaccurate information, or omissions relating to matters such as:
- product descriptions;
- prices;
- promotions;
- availability;
- shipping costs; or
- delivery estimates.
We may correct errors and update information where reasonably necessary.
If a material error affects an order you have already placed, we will contact you where appropriate and provide any rights or remedies required by applicable law.
15. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the Services are provided on an “as available” basis.
We do not guarantee that the website will always operate without interruption, delay, technical errors, or security incidents.
Nothing in these Terms excludes or limits warranties, guarantees, remedies, or consumer rights that cannot lawfully be excluded.
Our voluntary 60-day satisfaction guarantee is provided in addition to any mandatory rights that may apply.
16. Limitation of Liability
To the fullest extent permitted by applicable law, Meridian & Fenn will not be liable for indirect, incidental, special, punitive, or consequential losses resulting from the use of our Services or products where such liability may legally be excluded.
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including any mandatory consumer protections that apply to you.
Different jurisdictions provide different rights and remedies, and some limitations contained in these Terms may therefore not apply to you.
17. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, liabilities, or claims resulting from your unlawful use of the Services, your material violation of these Terms, or your infringement of the rights of another person.
This section does not affect any rights or protections you have under mandatory consumer law.
18. Suspension and Termination
We may suspend or terminate access to certain Services where reasonably necessary, including where a user materially breaches these Terms, engages in fraud, attempts to compromise our Services, or uses the Services unlawfully.
Termination does not affect rights and obligations that arose before termination or provisions that by their nature should continue to apply.
19. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the extent necessary.
The remaining provisions will continue to apply.
20. Waiver and Entire Agreement
If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.
These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and other policies referenced on our website, form the agreement governing your use of the Services, subject to applicable law.
21. Assignment
You may not transfer your rights or obligations under these Terms without our prior written consent where such restriction is permitted by law.
We may transfer our rights and obligations in connection with a legitimate business restructuring, merger, acquisition, transfer of ownership, or similar transaction, subject to applicable law.
22. Governing Law and Consumer Protections
These Terms are governed by the laws applicable to Meridian & Fenn and its operations, subject to applicable conflict-of-law rules.
If you are a consumer, nothing in this section deprives you of mandatory protections provided by the laws of the country in which you reside where those protections apply regardless of the chosen law.
Any disputes will be handled by courts with jurisdiction under applicable law.
23. Changes to These Terms
We may update these Terms from time to time to reflect changes to our:
- Services;
- business practices;
- products;
- legal obligations; or
- operational requirements.
The current version will be published on this page together with the “Last updated” date.
Where required by applicable law, we will provide additional notice of material changes.
24. Contact Information
Questions about these Terms of Service can be sent to:
Meridian & Fenn
Email: info@meridianfenn.com