Shipping policy
At Meridian & Fenn, we want your order to reach you as smoothly as the ritual itself. Here’s what to expect.
Order Processing
Orders are typically processed within 1–3 business days (Monday–Friday, excluding public holidays) before shipment.
During periods of high demand, processing may take slightly longer. If there is a significant delay with your order, we’ll keep you updated by email.
Shipping Times & Rates
Once your order has been shipped, delivery typically takes 8–14 business days, depending on your location.
Our current shipping rates are:
- Single-product orders: $6.95 shipping
- Eligible bundle orders: FREE shipping
The applicable shipping cost will always be shown before you complete your purchase.
Every shipped order includes tracking.
Delivery times are estimates and may occasionally be affected by carrier delays, customs processing, public holidays, weather, or other circumstances outside our control.
Order Tracking
As soon as your order ships, you’ll receive a shipping confirmation email containing your tracking number and a link to follow your package.
Please allow 1–3 business days for your order to be processed before expecting tracking information.
If you have not received a shipping confirmation within 4 business days of placing your order, please contact us at info@meridianfenn.com and we’ll look into it.
International Orders
International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country.
These charges are not included in your order total and, where applicable, are the responsibility of the customer.
Customs requirements and charges vary by country, so we are unable to predict the exact amount that may be charged.
Lost, Delayed or Damaged Packages
If your order arrives damaged, please contact us as soon as possible at info@meridianfenn.com with your order number and, where possible, photos of the damaged package or product.
If your order has not arrived within 21 business days from the date it was shipped, please contact us so we can investigate the shipment with the carrier.
If a package is confirmed as lost or arrives damaged due to shipping, we will work with you to arrange an appropriate replacement or refund.
Incorrect Shipping Address
Please carefully check your shipping address before completing your order.
If you notice an error, contact us at info@meridianfenn.com as soon as possible. We will try to update the address if the order has not yet been processed or shipped.
Once an order has shipped, we cannot guarantee that the delivery address can be changed.
If a package is returned to us because an incorrect or incomplete shipping address was provided, additional shipping charges may apply if the order needs to be resent.
Delivery Estimates
Estimated delivery dates shown on our website are provided as a guide and are not guaranteed delivery dates.
Processing time is separate from shipping time.
For example:
Processing: 1–3 business days
Shipping: approximately 8–14 business days
Questions
If you have any questions about shipping, delivery or tracking, contact us at:
We aim to respond to customer inquiries within one business day.